Having a bad online reputation for a company can destroy a company’s overall reputation and presence as a business. A bad reputation is exactly what United Airlines suffered from. David Caroll was a musician who boarded a United Airlines flight. He saw his guitar being carelessly handled. When Caroll tried to reach out to the airline to address the issue, he was unable to receive any sort of communication. Caroll then made a song called ‘United Breaks Guitars’ and uploaded it to YouTube, where it received more than 15 million views. Shortly after this video came to the surface, United Airlines stock fell by 10%. This created a bad reputation for United Airlines and soon cost them $80 million. This amount could easily bankrupt other smaller companies.
Having a bad online reputation can bankrupt and destroy a company. Bad reviews have a huge impact on a businesses revenue. Knowing how to impact your customers in a positive way is a good resource for any company to have. Knowing where the problem is coming from is important to know so that a company can fix bad online reputation. Knowing that your customers are satisfied and happy with their service will prevent bad reviews. Interacting with your employees can have a huge impact on it as well. Happy employees will strive to make their company better while also being trustworthy and honest.
Having a bad reputation or negative online presence will hurt a company aggressively. Knowing where to turn for online reputation management when things take a turn for the worst can be very beneficial to a company surviving. A company that can help during a time of bad reputation is http://thesearchfixers.com/. The Search Fixers fix bad reviews associated with your company’s name.
The Search Fixers put your name in a positive light when they fix bad search results on the first page of Google. Instead of seeing those dreaded bad reviews, customers will now see everything positive and good that your company has to offer. With your company being in a more positive light, revenue will increase as well as customer satisfaction, placing your company back where it belongs.